Safeco Return & Refund Policy

At Safex Surgico, we design and ship hygiene-sensitive electrical products that are safety-tested and sealed before dispatch. To maintain product quality, safety, and fairness for all customers, we follow a limited and transparent return & refund policy, outlined below.

Returns & Refunds — General Policy

At present, Safex Surgico does not offer open returns or refunds.

Returns or refunds are not applicable for reasons such as:

  • Change of mind
  • Personal preference
  • Product expectations or comfort feedback
  • “Didn’t like the product”
  • Incorrect selection by the customer

This policy helps us ensure that every customer receives a brand-new, uncompromised product.

Refunds Are Provided Only in the Following Cases

Refunds are issued only if something goes wrong on our end, in the situations below:

Wrong Product Delivered

If you receive an incorrect product, model, or variant:

  • The issue must be reported within 24–48 hours of delivery
  • Unboxing video or clear photos are required for verification
  • Once verified, we will resolve the issue through replacement or refund, as applicable

 Prepaid Order Returned as Undelivered (RTO)

If a prepaid order is undelivered and returned to us by the courier:

  • A refund is automatically initiated once the parcel reaches our warehouse
  • Refunds are processed to the original payment method
  • Timeline: 3–4 working days after receipt confirmation

COD orders returned as RTO are not eligible for refunds, since payment was not collected.

Cases Where Refunds Are Not Applicable

Refunds will not be issued in the following situations:

  • Change of mind or personal preference
  • Product found functional after inspection
  • Subjective concerns (heat level, comfort, usage expectations)
  • Products under warranty service, repair, or replacement
  • Clearance sale or promotional items
  • Orders already delivered successfully

🔧 Warranty vs Refund (Important Clarification)

  • Refunds are not issued under warranty
  • Warranty issues are handled through repair or replacement, after verification
  • Please refer to our Warranty Policy for detailed warranty coverage and process

💸 Refund Method & Timeline

  • Prepaid orders: Refunded to the original payment method
  • COD orders (wrong product only): Refunded via UPI/bank transfer after verification
  • Timeline: 3–4 working days after approval
  • No shipping or handling charges are deducted for eligible refunds

🤝 Need Help?

If you believe your case qualifies under this policy or need clarification, our support team is here to help you @8383011403

Safex Surgico 

Safeco The Brand You Can Trust
Made in India.